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If you cannot find the answer to your question below, do not hesitate to contact us or call 800 - 898 - 8952 (M-F 7am-5pm PST) or chat with us during business hours or email us at contact(at)theresumefactory(dot)com

We have a talented group of writers and designers that can help make your resume sound and look its best. We offer resume design services as well as resume writing services. After completing the checkout process, you'll be directed to a page where you'll upload the information for your resume and provide any special instructions. Resume writing services are sold separately from our designs services.
    Here's how our resume writing process works:
  1. Resume Designs Sold Separately
  2. Choose the appropriate service, our Professional or Executive Level, based on your level of experience, resume length, and career needs. If the wrong level service is ordered, we will notify you via email or phone call.
  3. After checkout, you'll be prompted to upload your current resume. We can ONLY accept a Word or Pages file. NO PDFs please.
  4. Within the notes section of the order confirmation page, please provide some general information about your content goals and career ambitions.
  5. We will personally read over your submitted material so that we can pair you with the best suited writer possible. This may take a little time, but you should hear from your writing professional within 1 business day of making your purchase.
  6. Your resume writer will reach out to you via email either with a written questionnaire or to schedule your phone interview. All international customers will receive a written questionnaire unless a phone call has been previously arranged or requested.
  7. With the Cover Letter and Professional Level service, you shall receive 1 rough draft. After feedback and collaboration with your writer, they will then provide your final draft. If you have chosen the Executive Level option, after collaboration with your writer, you will have the opportunity for a 1st and 2nd draft before delivery of your final document.
  8. Your final product will be an excellently written and well formatted resume via Word or Pages document.
If you'd like to make changes to the text of your resume at any time after you've approved the design, you can purchase additional revisions for $5 (3 business day turnaround) or for $20 (1 business day turnaround.) Keep in mind that these additional revisions only include changes to the text on your resume. If you'd like to use a different design, you'll need to shop for another resume. As a returning customer we can provide a second design at half off!
No. The designs in our portfolio are just starting points. Your unique resume will be based on the design that you choose, but we will customize it to work with your content. Since everyone's content and preferences are different your resume won't look exactly like the design you choose.
You get two initial revisions with the purchase of your resume. While the revision process is structured, you'll have the opportunity to let us know of any changes you'd like to see. If you'd rather switch designs, you can make a change to a different option for $40
We'll email you a PDF of your resume. You can reply to that email with any changes that you'd like to make. All changes must be within the framework of the design that you chose. We'll email your resume back with your changes within 2 business days. If at that time you notice any additional edits, you can send those to us by email. We'll make the necessary alterations and email the final version of your resume to you within 2 additional business days.
We'll email you a high resolution PDF of your resume suitable for printing, emailing, or uploading. We'll also send an editable; matching cover letter in Microsoft Word (can also be opened in Pages for Mac.)
Our resume layouts are created in Adobe InDesign and require additional fonts to maintain the look we created. We've tried to keep the cost of future updates and revisions low at $5 for a new edition of your resume. However, if you are experienced with InDesign and would like the source files in addition to the design service, please contact us for pricing.
We offer resume editing/rewrite services for Professional Level and Executive Level candidates as well as resume writing from scratch. All content services include a phone interview or email questionnaire, to begin the editing process. Your writer will ask you about your goals and any concerns with your current resume and offer professional editing for typographical errors, clarity of wording, and content consistency. Your writer will correct errors and will re-word items that could be confusing to a hiring manager. In addition, your writer will provide suggestions for improving your content and/or to present yourself in the best possible light.
You will be prompted to upload your resume, along with any special instructions for our design team, on a screen that loads after you complete your purchase. If you have any trouble uploading your resume then you can email it directly as an attachment to contact@theresumefactory.com.
Our standard design delivery time is 3 business-days for your first draft. You can expedite your first draft to 2 business-days for an additional $15 or 1 business-day for an additional $30. Should they be used, each complimentary revision rounds will take an additional 1-2 business days to complete. Our designers do not work weekends or passed 5pm EST, so please plan accordingly. Standard delivery time for resume writing is 7 business days for your first draft, or this can be expedited to 4 business days for $30. Please allow 1-2 more business days before delivery of your next draft/final file.
Yes. We can create custom colors for your resume. This option costs an additional $30 and can be chosen on the product detail page before you add the resume to your cart.
No. It's our job to adjust the resume design to accommodate your unique content and place it in the most appropriate location. If you're not pleased with the initial design we send you, you can always adjust it during the two revisions that are included with your resume. If you have any special instructions, it's best to let us know. You'll have the opportunity to do so at the end of the checkout process.
We'll email you a Microsoft Word Document (can also be opened in Pages for Mac) that matches the design of your resume. You can use this document to compose your cover letters.
Absolutely! If the content you provide contains different section names, then we'll use those instead.
You'll need to upload the content for your resume (any common word processing format such as Microsoft word, Pages for Mac, or a Rich Text File). If you've chosen a theme with a photo, you'll need to upload your photo (recommended minimum size of 1800 pixels x 1200 pixels in jpg, eps, or tiff). If you've purchased the custom color option, you'll need to provide direction as to what color(s) you would like us to use.
You are responsible for any typographical errors. We'll do our best to correct any glaring mistakes but ultimately typos are your responsibility. We suggest that you carefully proofread your resume and have someone else proofread it for you as well
We hand pick talented designers around the country and commission them to create custom work. You'll notice their names on the detail page for each of our resumes.
We do not provide refunds once services have been rendered. By purchasing through The Resume Factory, you are agreeing to adhere to our terms of service. Non-redeemed purchases are refundable for up to 90 days. After 90 days, non-redeemed purchases are no longer eligible for a refund but are transferable. If you wish to change résumé designs once the first draft has been completed, then a $40 service fee will be required. This fee allows us to restart the entire design process. Our customers are our upmost priority. Please don't hesitate to contact us if you have any questions or concerns about our products, services or policies.